Thunder Bay Transportation Authority
Dial-A-Ride Transportation

3859 US 23 North, Alpena, MI 49707
TBTA: (989) 354-2487
DART: (989) 356-4596
Fax: (989) 419-5901



From: Board of Directors, TBTA

Date:  July 10, 2018

Subject:  Quotes for Voice Recorder System

Thunder Bay Transportation Authority (TBTA) is soliciting quotes for a voice recorder system. Request is for a voice recording system that meets at minimum the following specifications:

  • Seeking call recording solution that can integrate seamlessly with existing Mitel MyVoice Office 250 IP phone system.
  • Must record all calls passively without interaction either by phone extension or voice trunk.
  • Must be able to record up to 10 calls concurrently.
  • PCI Compliance
  • Must encrypt all call data
  • Must have the option to mute the recording at key times to avoid capturing sensitive data
  • Must have data retention of at least 2 weeks.
  • Must include a full featured web interface for viewing, organizing, and listening to calls.
  • One click playback through the web
  • File Archiving
  • Downloading of recordings to a local file
  • Top down view of calls by extension, inbound CID, and date/time.
  • Must have the ability to continue operating during a power outage for at least 45 minutes.
  • Must include call segmentation to track call transfers


TBTA is a tax-exempt organization, so sales tax should not be factored in the price. Our tax-exempt number is 20-3410743. The selected company will be bound by the attached Federal Contract Clauses.

TBTA further reserves the right to reject any or all quotes in whole or in part, and to waive any informality or technical defects, if it is determined that the best interest of the TBTA will be served by doing so.  In determining an award conformity with specification of goods and/or services to be supplied and cost will be determining factors. Submit questions, in writing, via Fax, Email or USPS by July 20, 2018.

Quotes can be faxed, emailed, or mailed by one of the methods below and must be received no later than noon July 31, 2018.

Onalee Pallas, Interim Executive Director by one of the methods below.

FAX: 989-358-9001

EMAIL: pallaso@thunderbaytransportation.com

MAIL:    Onalee Pallas, Interim Executive Director

            3859 US 23 North

            Alpena, MI  49707

Providing public transportation services to the residents of Alpena, Alcona, and Montmorency Counties, and the City of Alpena.

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