Mobility Management
Connecting Northeast Michigan to Transportation Solutions
Need help finding a ride? Connect with our Mobility Manager for personalized transportation support.
Email the Mobility ManagerCall 989-354-2487Transportation Should Never Be a Barrier
At Thunder Bay Transportation Authority (TBTA), we believe transportation should never be a barrier to healthcare, employment, education, shopping, or staying connected to your community.
Our Mobility Manager helps residents throughout Alpena, Alcona, Montmorency, and Presque Isle Counties understand the transportation options available to them and connects them with the services that best meet their needs.
Whether you need help using public transit for the first time, finding transportation for a medical appointment, or exploring available transportation resources, we’re here to help.
How the Mobility Manager Can Help
Personalized Trip Planning
We work one-on-one with individuals to identify the transportation option that best fits their destination, schedule, and mobility needs.
- Local transportation
- Out-of-county transportation
- Non-Emergency Medical Transportation (NEMT)
- Transportation for employment
- Wellness and community activities
- Referrals to other providers when TBTA is not the best option
Travel Training
If you’ve never ridden public transportation before, or simply feel nervous, we’ll help you become a confident rider.
- Learning how to schedule a ride
- Understanding fares and policies
- Boarding and exiting safely
- Riding alongside a Mobility Manager until you’re comfortable traveling independently
Transportation Information & Resources
Transportation can be confusing, especially when different providers serve different areas.
- What transportation services are available
- Who is eligible for each service
- Available funding or assistance programs
- Which provider is best suited for the trip
Community Outreach & Education
TBTA partners with healthcare providers, senior centers, schools, human service agencies, and community groups to increase awareness of available transportation services.
- Provide presentations
- Attend health fairs and community events
- Meet with organizations
- Educate community partners on transportation resources
- Promote transportation independence throughout Northeast Michigan
Building Community Partnerships
Transportation works best when organizations work together.
TBTA collaborates with healthcare providers, human service agencies, senior service organizations, local governments, community coalitions, and transportation providers throughout Michigan.
Together, we work to improve transportation access and reduce barriers for individuals across the region.
Who We Serve
Mobility Management services are available to anyone needing assistance navigating transportation options, including:
- Older adults
- Individuals with disabilities
- Veterans
- Individuals seeking transportation to work
- People traveling for medical care
- Individuals without reliable transportation
- New riders unfamiliar with public transportation
- Family members and caregivers seeking transportation resources
Why Contact a Mobility Manager?
- Find transportation that meets your needs
- Learn how to use TBTA services
- Explore transportation options beyond TBTA
- Receive personalized trip planning assistance
- Connect with community transportation resources
- Gain confidence using public transportation
Contact Us
Brandi Anderson, Mobility Manager
Phone: (989) 354-2487, option 2
Email: mobility@thunderbaytransportation.com
Mobility Office Hours:
Monday–Friday, 7:00 AM–4:00 PM
Mobility Management
Connecting Northeast Michigan to Transportation Solutions
Need help finding a ride? Connect with our Mobility Manager for personalized transportation support.
Personalized support
How the Mobility Manager Can Help
Practical guidance for finding, understanding, and confidently using transportation.
Personalized Trip Planning
One-on-one help identifying the option that best fits your destination, schedule, and mobility needs.
- Local and out-of-county transportation
- Non-Emergency Medical Transportation
- Employment, wellness, and community trips
- Referrals to other providers
Travel Training
Patient, hands-on support that helps new or nervous riders travel with confidence.
- Scheduling a ride
- Understanding fares and policies
- Boarding and exiting safely
- Supported rides until you’re comfortable
Information & Resources
Clear answers when providers, eligibility requirements, and funding options feel complicated.
- Available transportation services
- Eligibility guidance
- Funding and assistance programs
- The best provider for each trip
Community Outreach & Education
TBTA partners with healthcare providers, senior centers, schools, human service agencies, and community groups to increase awareness of available transportation services. The mobility manager is available to:
- Provide presentations
- Attend health fairs and community events
- Meet with organizations
- Educate community partners on transportation resources
- Promote transportation independence throughout Northeast Michigan
Better together
Building Community Partnerships
Transportation works best when organizations work together. TBTA collaborates with healthcare providers, human service agencies, senior service organizations, local governments, community coalitions, and transportation providers throughout Michigan.
Together, we improve access and reduce barriers for individuals across the region.
Who We Serve
Mobility Management is available to anyone who needs help navigating transportation options.
Older adults
Individuals with disabilities
Veterans
People traveling to work
People traveling for medical care
People without reliable transportation
New public transportation riders
Family members and caregivers
One call can simplify the journey
Why Contact a Mobility Manager?
- Find transportation that meets your needs
- Learn how to use TBTA services
- Explore transportation options beyond TBTA
- Receive personalized trip-planning assistance
- Connect with community transportation resources
- Gain confidence using public transportation
Let’s plan the next trip
Contact the Mobility Manager
Brandi Anderson is here to help you understand your options and confidently take the next step.
Call(989) 354-2487, option 2 Emailmobility@thunderbaytransportation.com